FAQ/ General/ basics-general

Questions on General

209 questions available

136
Is Domain and Hosting expiry the same?

Is Domain and Hosting expiry the same?No, Domain and Hosting expiry are two different things. Since Domain Name and Hosting are two different services, the expiry date for the two will also be different.It

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137
Domain Ownership dispute for domains registered under their employee e-mail id

Domain Ownership DisputeThis case arises if you claim to be the owner of your domain, but you are not the owner of the e-mail id which is used for registering the domain. It is your responsibility to

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138
Do you offer any free hosting service?

No, we do not offer free hosting services. However you can get demo hosting package at free of cost. The demo pack will be valid for only 7 days. To get more details regarding demo pack, send a mail to

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139
What happens when the bandwidth limit is not fully utilized?

There will be no issues, if you haven't utilized your hosting bandwidth limit. We will reset your bandwidth limit every month according to the package that you have purchased.

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140
How to set web hosting DNS records on other domain name provider?

How to set web hosting DNS records on other domain name provider?If a customer owns 'hosting' from Hiox India and 'domain' from another service provider, then the customer has to update the Name Servers

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141
Is the hacker dos attack proof available with the hosting account?

Is the hacker dos attack proof available with the hosting account?By default, all hosting packages are enabled with Firewall Settings and our all linux hosting servers have DDoS Protection

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142
What should I do after I take domain and hosting plan?

Once you make payment for domain and hosting in HioxIndia, the below processes will take place.1) You will receive a mail from us confirming the successful registration of your Domain name.2) You will

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143
Why my site shows as Page not found?

Why my site shows as Page not found?If you haven't update your nameserver details properly, you might receive 404 - Page Not Found when you try to access your website.Update your name server details that

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144
Is it necessary to clear the browser cache files?

Is it necessary to clear the browser cache files?Some times, the websites that you are trying to view might be shown from the browser 'Cache'. Generally, the modern web browsers store the data of the

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145
My website is showing default home page as some other page. What can I do?

My website is showing default home page as some other page. What can I do?It might be that you may have set index.html or index.php as your default home page.If that is the case then login to your FTP

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146
Can my default page anything other than my index.html or index.php?

Can my default page anything other than my index.html or index.php?Yes, you can use any page as your home page. There are some steps to change your the default home page. The following Faq's will help

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147
Can I store my files in a private directory?

This can be done using the following methods.Method 1: Change the directory permission in a way that cannot be accessible by any user.Method 2: Prevent the file/folder permission in the htaccess file.Related

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148
How can I add myself as a default customer?

How can I add myself as a default customer?You can become a customer of Hioxindia by purchasing a domain or hosting package.

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149
How to register your mobile number in Hioxindia ?

At the time of placing any new order, your mobile number will be registered with hioxindia.

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150
What should i do if i did not receive sms to my mobile phone?

If you did not receive sms even after clicking the 'Get Code' or Resend button more than 3 times, you can contact our support team with the below given mobile numbers,For support, contact using the below

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