FAQ/ General/ basics-general

Questions on General

209 questions available

151
Possible reasons for not receiving sms to your mobile phone?

You might have registered your mobile number in 'Do Not Disturb' Registry.Your mobile service providers might have blocked the sms from websites.You would have chosed the wrong country.You might have entered

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152
How to redirect a website using JavaScript?

How to redirect a website using JavaScript?To redirect a website using JavaScript, use the below placed code.window.location = http://www.sitename.com/Kindly replace the word sitename with your website

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153
Can I use the data of my old account, after it was terminated?

Can I use the data of my old account, after it was terminated?No, user cannot use the data of the terminated account. Once terminated the backup will be erased completely.

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154
Why the forwarded mails are going to spam folder?

Why the forwarded mails are going to spam folder?In shared server 100's of users use the same mail server. If any one sends a spam mail, the server ip will be blocked in spam tracking sites block list.

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155
Even after uploading new files to site, it gets redirected to cgi file. Why?

Even after uploading new files to site, still it redirects to cgi file?Clear the Browser Cache, open your website and check it. In case, if the issue still exists, mail us to support@hioxindia.com with

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156
How many domains can be mapped with a hosting plan?

How many domains can be mapped with a hosting plan?Only a single domain can be mapped with a hosting plan.

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157
If a hosting account was terminated will it affect the database?

If a hosting account was terminated will it affect the database?Yes. If the hosting account was terminated, then the entire data including the database will be erased.

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158
Recently added new domain in the existing hosting plan is not working. What can I do?

Recently added new domain in the existing hosting plan is not working. What can I do?It might be that you may not have updated the name servers or else you would have recently updated the name servers.If

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159
How to add second domain to my hosting space?

How to add second domain to my hosting space?Second domain is considered as an Addon domain. You can add the second domain as an Addon Domain in your hosting package.Use this link to know more about creation

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160
Do you have a self manageable hosting plan?

Do you have a self manageable hosting plan? Yes, we offer VPS Hosting plan, which is a self manageable hosting space.

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161
Is Linux hosting better than Windows hosting plan?

Is Linux hosting better than Windows hosting plan?No, both of these packages are one among the highly preferred hosting plans by customers. Each and every hosting plans are considered to be as best. Note

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162
Can a customer expect the service provider to solve coding related issues?

Can a customer expect the service provider to solve coding related issues?No, coding or development related issues should be handled from the customer end. Support persons are here to help you with the

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163
If a customer upgrades a hosting plan, will he get additional features?

If a customer upgrades a hosting plan, will he get additional features?No, customer will not be provided with any additional features for the upgradation of the hosting package. Note that only the package

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164
When does the service provider terminates a hosting account?

When does the service provider terminates a hosting account?If in case, the user fails to renew his hosting account even after its expiry date and if the account remains inactive for certain days then

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165
Does the path of a folder differ from one hosting to another?

Does the path of a folder differ from one hosting to another?Yes, the path might change depending upon on the hosting space purchased by a customer. For e.g. in Linux hosting the path/directory used is

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