FAQ/ General/ basics-general

Questions on General

209 questions available

91
Do you have servers in India?

Yes, we do have servers in India. Our servers are mounted in Data Center located in Electronic City, Bangalore, India.

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92
Can I send bulk mails?

What is bulk mail ?Bulk email is typically comprised of an advertisement or marketing message that’s not likely to get sent repeatedly.In case you had purchased any plan in shared hosting, then you will

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93
What happens when new account is recreated?

What happens when new account is recreated? If an account is recreated, then the data in the previous account will be vanished. Note that whenever the account is recreated, we (service provider) will provide

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94
How can I set default page for my website?

How can I set default page for my website?Follow the below steps to set the default homepage.Step 1: Login to your FTP account. Step 2: Search for the index file and delete it.Step 3: Now add the file

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95
What should I do to get plug-ins to view the number of visitors to my website?

What should I do to get plug-ins to view the number of visitors to my website?When you purchase a hosting plan, either Windows or Linux, you will have a provision to check the number of visitors to your

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96
Can I upload files to server if my website is down?

Can I upload files to server if my website is down?In case your website is down, then you will be restricted from moving the file or files from the server or to upload files to the server.

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97
Can I change the domain name associated with hosting space?

Yes, you can change/modify the domain name associated with hosting space using Domain Swapping option in Hiox India client account.Check out here the steps on How to Change Domain Name for a Hosting

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98
What is meant by edge server?

What is meant by edge server?Edge Server is a server that exists within the Edge of two networks, typically a private network and the Internet.Generally the edge servers are connected to the ISP [Internet

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99
What is the reason for the downtime?

What is the reason for the downtime?The downtime on a server can be caused by any of the reasons listed below - Server Upgrade- Hardware Failure- Network Failure- Software Issues- System Hack- DDos attack-

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100
Can you increase size of data transfer per month?

No, it is not possible. The Data transfer or Bandwidth of a plan cannot be increased separately. If you need more bandwidth, then you will have to choose a plan with more bandwidth limit and Upgrade your

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101
What is the difference between domain reseller and hosting reseller?

The difference between domain reseller and hosting reseller is, if you are a domain reseller you can sell the domains to your clients under your account and fix price for them. If you are a hosting reseller,

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102
I need tools to build a website?

You can find a lot of online third party applications to buid your website. Espcecially, plugins in cPanel like WordPress and Joomla will be the efficient tools to build your website. You can also try

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103
Is it possible to change the demo hosting from Linux to Windows?

Is it possible to change the demo hosting from Linux to Windows?No, it is not possible. Once a demo hosting package is provided to a customer, then it cannot be modified. If a customer does not want the

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104
If addon domain is newly created, will it require separate control panel?

If addon domain is newly created, will it require separate control panel?No, separate control panel is not necessary for addon domain. Note that both the main domain and addon domain can be maintained

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105
What to do when the webspace was overused?

In this situation, you have two options. Either you have to bring down the space usage or else you have to upgrade your hosting space to next package.Just delete the unwanted files in the server and lower

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