FAQ/ General/ basics-general

Questions on General

209 questions available

106
My non English page is not displaying properly. What can I do?

My non English page is not displaying properly. What can I do?One of the best solution to localize the non English site is to use utf8 support for it. Use this link to know about enabling utf8 support

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108
I am unable to send mail using Thunderbird?

I am unable to send mail using Thunderbird?Thunderbird mail client configuration is not a server issue and it is out of our support scope. Customers would be doing the Thunderbird settings in their local

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109
My site is showing Reported Attack Page . What can I do?

My site is showing 'Reported Attack Page'. What can I do?- It might be that your site may have been blocked due to Gumblar Attack. Use this link to know more about 'Gumblar Attack'.- The best possible

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110
What do I do if I forget my FTP user name and password?

What do I do if I forget my FTP user name and password?You can reset your FTP account password using cPanel. Just login to your cPanel account and follow the procedure as given in the below tutorial link

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111
What major hosting plans are offered as demo package?

What major hosting plans are offered as demo package?We do offer demo package in all the hosting packages. The hosting type which are offered as demo are 'Linux, Windows, JSP, Live Streaming, Dedicated,

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112
How to find the SMTP server name?

How to find the SMTP server name?Your domain name is the SMTP server name. So, you don't need to search for the server name separately.

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113
How many pages can I create in my hosting account?

How many pages can I create in my hosting account?You can create unlimited webpages in your hosting account. But it is limited by the Space of a plan. Note that even if a user has bought a basic hosting

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114
Do you provide SSL certificate for online stores websites?

Do you provide SSL certificate for online stores websites?Yes, Hiox India does provide SSL certificate for online-store based websites. Kindly refer to the link SSL details for more details.

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115
What to do if I don t want to use the domain/hosting plan further?

What to do if I don't want to use the domain/hosting plan further?If you don't want to use the domain/hosting packages you have, you may simply leave the package without renewing it. The package will be

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116
What is the default port number used in POP3?

What is the default port number used in POP3?The default port number used in POP3 is 110.

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117
Why the 404 error arises?

404 error occurs when a user searches for the page / url that does not exist in a website.For Example,Consider you have a page named http://domain.com/test.php. When you try to access the page as http://domain.com/abc/test.php,

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118
What is the default port number for SMTP?

The default port number for SMTP is 25,465,587,2525.

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119
Is it possible to activate a terminated account?

Is it possible to activate a terminated account?Once the account is terminated no files related to the domain / hosting will be available in the server. You may create a new account and re-create the files

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120
Will the performance of a browser affect a website?

No, the performance of a particular web browser won't affect the website. Note that if there is any issues in a customer's web browser, then it will affect customer's system only. The performance or page

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