FAQ/ General/ basics-general

Questions on General

209 questions available

121
Is there any software available to upload files other than Filezilla?

You can use File Manager in your control panel to upload the files other than Filezilla.Check out here the steps involved in Uploading Files using File Manager

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122
Will both Linux and windows hosting packages support PHP?

Will both Linux and windows hosting packages support PHP?Yes, both the 'Linux' and 'Windows' hosting plans support/provide PHP feature. Both of these packages support php version 5.2/5.3. To know about

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123
How to increase the upload limit in the server?

No, it is not feasible to raise the upload limit directly in the server. If required, customers can upgrade their existing hosting package to next level in order to have more upload limit. The following

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124
What is the difference between a customer and a reseller?

What is the difference between a customer and a reseller?The difference between a reseller and a customer is that, Resellers act as a distributors of the domain and hosting packages purchased by them.

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125
Is it possible to cancel the domain or hosting order?

A Domain ordered can be cancelled only within 5 days from the registered date. This feature may not be available on certain domain extensions.A hosting order cannot be cancelled at any cost, but you can

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126
What to do when a hosting plan is scrapped by the service provider?

What to do when a hosting plan is scrapped by the service provider?If the service provider removes a hosting package suddenly, then customers will be allowed to use the same package till the expiry date.When

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127
Does the demo package is provided in reseller accounts?

Yes, we do offer demo packages in reseller accounts. Use this Demo Signup link to know more about the demo package.

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128
My site shows Under construction even after uploading the files. Why?

My site shows 'Under construction' even after uploading the files. Why?This might occur if you have not removed the default file namely index.html from your home folder.1) Check whether you have removed

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129
How many DBs and subdomains can I create in a hosting plan?

How many DBs and subdomains can I create in a hosting plan?There is no such limit for creating number of DBs and sub-domain in the hosting plan you purchase.However, you could be limited by the space you

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130
For how much space, can I get dedicated hosting?

For how much space, can I get dedicated hosting?You can buy either VPS hosting packages or dedicated server packages to get a dedicated hosting for your site or application.The details of the VPS hosting

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131
How to identify that a site is pointing a server or not?

How to identify that a site is pointing a server or not?- Name server details indicates the server to which the domain is pointing to. - Use the following link to know your Name Server, http://hscripts.com/tools/HDNT/index.php

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132
Is it possible to migrate a website so quicker to a new server?

Is it possible to migrate a website so quicker to a new server?Migration time of a website depends upon the following factors,1) Your Control Panel in new server and the old server.2) Your website account

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133
I wish to add new design to my site. How to do that?

I wish to add new design to my site. How to do that?1. Take a backup of your current files.2. Remove the files and folders from your hosting space using FTP.3. Upload your new design files and folders.4.

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134
Where can I get the server name?

You can get the server name from your setup mail itself. The setup mail is also known as 'Purchase/Product details' mail. You can find the login credentials and rest of the information related to your

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135
Why my site shows the error Reported Attack Page?

Why my site shows the error Reported Attack Page?Sometimes, you may get the error Reported Attack Page while accessing your webpages. This is mainly due to Gumblar attack. Someone is trying to access your

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